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FAQ

Is this tube compatible with my machine?

We suggest to refer the Accessories List of your machine first, to confirm the DIAMETER, LENGTH and POWER of the tube. Size fits, compatible.

How does the product come packaged?

Tightly embrace the laser tube with high-density sponge. Double foam rubber, Double boxed. We keep improving our packaging, listening patiently to the feedback form our customers. If there any problem caused by transport, we will be responsible for it.

About the storage?

Laser tube is consumable, which means that a long-time storage may lead to power attenuation. Thus, we recommend to buy it when need it. After receive the tube, test it first. If there any problem, let us know in time, we will provide 3 months after-sales services for free.

Difference between glass head and metal head?

The power is the same and does not affect the use. The glass head has higher adhesion at both ends (especially in cold areas), better connection, less gas leakage, which ensure a longer services life.

How about the wiring method of the two ends?

Wrap the metal wire on the carbon rod, fix it tightly with solder, then put on the insulating tube, and finally pour 704 glues into the tube.

 How to insulate the high-voltage end?

1) As mentioned in the previous QA, after putting on the silicone tube, pour 704 glues inside.

2) Wrap a few more turns with electrical tape.

How about the wiring method of the two ends?

Wrap the metal wire on the carbon rod, fix it tightly with solder, then put on the insulating tube, and finally pour 704 glues into the tube.

Power weak? Died too soon?

Please let us know in time, we will send a replacement for free within 3 months.

Beam does not exit Tube?

 It may because of some incorrect operating of the laser machine. Feel free to let us know, to get some support.

Size of the water hose for inlet and outlet?

Tube of Diameter 7mm x 11mm (0711), or of Diameter 6mm x 8mm (0608). (0711 is better because it’s thicker.)

What choice TEN-HIGH Laser Tube?

We have more than 7 years of solid experience in laser industry, and are the earliest seller of CO2 Laser Tube. Over the years, we keep improving our product quality, as well as its packaging, according to customer’s feedbacks. Our aim is to create value for our customers and always be responsible for the products we sell. We are your trusted partner for laser accessories.

What kind of lubricant to use?

Hydraulic carbon oil, i.e. oil 46